Helpers

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Admin

Subscriber: DotA 2
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576
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Who these helpers are:

They are people who are chosen among ordinary users and given official permissions to help other users and our developers. They mainly help new members to setup, to configure and to solve troubles with our software, they also resolve, confirm and report different bugs to developers.

The responsibilities:
- to help users with setting up, configuring and solving any problems with our software;
- to check every bug report up and divide it into appropriate sections;
- to answer the questions of users concern;

The benefits:
- free subscription during the time they perform their duties;
- money reward(when we release private version);

The requirements:
- literacy;
- a good knowledge of English language, including spelling and grammar skills (knowledge of a second\third language would be an advantage);
- computer skills which means helper must be able to resolve and fix a certain problem,(in fact, anything can be found on Google);
- experience in using Soft / cheating software;
- adequacy. friendliness etc;
 
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Admin

Subscriber: DotA 2
683
576
Helper 1 lvl:
- must answer the questions of our software users;
- must check bug reports up and:
  • if you confirm a certain bug, you leave a message in the thread about it, after, you have to set thread status to "Closed" and "Important"(see screenshot).
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  • if you don`t confirm that bug, you do exactly the same, except for the fact that you leave a message saying the bug wasn`t confirmed.
 
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Реакции: Drewski

Admin

Subscriber: DotA 2
683
576
Helper 2 lvl;
- the responsibilities of the lvl 1 Helper;
- handle bug reports, including bug reports confirmed by lvl 1 Helpers;
  • if a certain bug is confirmed, you move it to "Bugs to solve" section, otherwise, you move it to "Unconfirmed bugs"(see screenshot)
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Реакции: Юра, Drewski и #Yarik
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